New Integration: Connect Freshdesk with Databox
By connecting Freshdesk in Databox, you get access to 85 basic metrics, the ability to create custom ones in the Freshdesk Query Builder, and more.
Integrations|12月1日
约翰Boninion April 4, 2018 • 3 minute read
We’re officially launching our integration with Jira, allowing you to track projects, bugs/issues, and customer support issues alongside all of your other performance data inside of Databox.
这特别强大,因为它将项目管理数据与绩效数据一起汇总在一起,从而使公司对效率,盈利能力和项目范围有更好的了解。
A special thanks to Bluleadz and Alaniz Marketing, two Databox customers that were collaborators in the development of this integration, allowing our team of engineers access to their Jira accounts in order to learn more about the specific use cases, and most importantly, how we could make it all easier to track and visualize.
Here are just a few of the things you can track with Databox + Jira…
While different companies use different terminology in order to track effort and efficiency in Jira, most use some variation of story points (effort) and value points (cost) to understand efficiency, profitability, and even project scope.
对于机构来说,这尤其重要,因为保持预算范围内依赖于达到时间表并防止范围蠕变。
Now you can track all of this inside of Databox, comparing story points to value points in order to get a quick overview of the overall efficiency of your team.
A key tenant of agile development is ensuring that every sprint is efficient and smarter than the last one.
Over time your team gains a better understanding for how many story points are needed to complete certain projects, how many total story points their team can handle during a given sprint, as well as how many issues they can address over a given time period.
这有助于团队计划并最终提供更好的体验。
现在,您可以看到某些领域的总体效率的更多视觉表示,即故事点,问题的数量,开放/封闭问题等。
解决关键产品和/或客户支持问题对于确保客户幸福和保留至关重要。
Now you can quickly monitor your team’s, or even your individual reps efficiency in resolving issues created.
与许多项目管理软件工具一样,不同公司的特定用例可能会有所不同。JIRA是一种完全可定制的产品,可根据用户和/或使用它的公司提供各种用例。
To get the most from the Jira integration, our engineers built it upon a powerful Query Builder connection, which allows any company to create and access the project tracking metrics that are most valuable to them.
Query Builder, available on Plus plans and above, is a tool within Databox that allows users to manipulate data points and create custom metrics in order to get a more personalized view on performance.
While Jira is one of our premium integrations, we’re giving any of our free or Basic users the opportunity to try it for free in order to determine if it’s worth the upgrade.
Reach out tohelp@www.yu-nung.comto request free access.
Once you’ve had a chance to try out the new integration,please let us knowif there is anything we could improve.
We support all of our integrations when there are suggestions or improvements.
享受。
谢谢!
Integrations|12月1日
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