While projects in large organizations might be more organized than your high school group history project (Hopefully!), they are also far more complex behind corporate politics, scope creep, and gold plating.
In this post, we’re taking a closer look at the project KPIs you should be tracking to help your team’s projects run smoother.
Project management KPIs allow you to monitor your team’s performance from kick-off to launch. This allows you to understand what’s working well and where you are falling behind. You can use this information to course-correct along the way.
您如何为项目经理设置KPI？
According to our recent survey of project managers, the average project team has between 3-6 people.
值得注意的是，他们正在跟踪4-6个主要项目管理KPI。
这些KPI从及时性和有效性到质量和预算。
Rely on this information when you are setting KPIs for your project management team.
What Are the Best Tools for Tracking Project Management KPIs?
根据我们的研究，大多数前三名popular tools用于跟踪项目管理KPI是Asana，Trello和Jira。我们几乎60％的受访者更喜欢在Asana跟踪其项目管理KPI，大约30％使用Trello，我们20％以上的受访者依靠Jira和ClickUp。其他流行的项目管理工具包括星期一，集中project management dashboardsolutions like Databox, Basecamp, Teamwork, Wrike, and Harvest.
PRO TIP: Get a Live Overview of Your Most Important Projects In a Single Dashboard
跟踪的总小时。See how many hours are tracked on a monthly, quarterly and yearly basis. Split tracked time by project, client, tasks, and team.
Tasks overdue by project.在任何时候，请查看逾期的项目任务，并采取适当的措施使它们重回正轨。
Tasks completed by project.At any time, see how many tasks have been completed in a project and how many tasks remain to be completed.
现在，您可以从我们的项目经理的经验中受益插件数据库模板beplay体育appiosshowing the most important KPIs for tracking your team’s performance. It’s simple to implement and start using as a standalone dashboard or in management reports, and best of all, it’s free!
You can easily set it up in just a few clicks – no coding required.
To set up the dashboard, follow these 3 simple steps:
Whether you use waterfall, agile, or some other methodology, mapping out a big project in cycles or sprints is essential tokeep your team motivated并在正轨。
Chris Westmeyer ofCaring Advisor解释说：“每个项目经理都应跟踪以查看团队表现的最重要的KPI之一如下：
Project cycle time is the time needed to complete a certain task or activity. This key performance indicator evaluates team productivity by assessing the time and speed with which the project is completed. This is an important KPI because efficiency is an essential consideration for any organization as inefficient processes adversely affect the bottom line including goals and objectives. Therefore, managers should track cycle times to monitor the performance of the team and project simultaneously.”
Leszek Dudkiewicz ofPassport-Photo.Onlineadds, “The KPI that I track to monitor my team’s performance is the cycle timing. The timing of the tasks and business processes to be developed is a crucial factor in measuring productivity. Besides being simple to implement, it is a good KPI to know the actual effectiveness of a project or work process.
“As a business owner, I can say that one of the most important project management KPIs to consider is the On-time Completion Rate or Percentage which pertains to the rate over the total tasks that are done within the set time frame or schedule,” says Jacob Sapochnick ofSapochnick Law Firm。“This KPI assesses the productivity and efficiency of employees when doing their tasks. Moreover, it can also help the managers oversee the tasks that consume more time than expected as well as individuals that might need extra assistance to meet the deadline. I believe that this metric should be one of the top considerations given that schedule or time budget is one great factor that affects the whole project.”
In addition, Yoann Bierling ofYB Digitaltadds,”Tracking individual progress against the global project results is crucial to understanding where the pain points are, and be able to quickly act on them, by providing more support to overloaded resources, more training to underskilled ones, or any other corrective action that will get each single project member to give its best toward project completion.”
Another KPI to keep an eye on is errors made. When the number of errors increases, this can be a signal that your team is overworked or undertrained.
“从事该项目时犯的错误数量可能会对工作的及时性和质量产生巨大影响，” Aviad Faruzo说法鲁佐。“A high number of errors means that a different approach must be taken towards the project. Because in the end it is the timeliness that gets affected because the tasks have to be done a second time. This makes it difficult to meet the project deadlines and timely deliver the work to clients. It also determines how many times you have to redo things during the project timeline, which is a key factor in time management. This is why the number of errors made are extremely important to track.”
6. Time efficiency
The time to complete tasks tends to expand or contract based on the amount of time allocated for it. Keeping an eye on how much time your team is spending in addition to quality metrics is vital.
“Planned hours of work vs actual hours of work,” says Andrew Fiebert of套索。“If there’s a big disparity between the two, it means that a few factors need to be evaluated – team/individual productivity, resource allocation, and scope creep. Sometimes it can indicate a need to move people around in a project, other times it can indicate a need for additional resources.”
8. Task submission history
You may find it helpful to monitor the total number of tasks submitted.
劳拉·加斯特（Laura Gast）说：“跟踪团队的项目提交历史是监视绩效的好方法。”Truck Driver Institute。“If project deadlines are being met consistently with quality work on the other end, that is a clear indicator that your team is productive and cohesive. On the other hand, teams that struggle to meet project deadlines may indicate a need for a shift in workload, team size, or changes otherwise. Either way, tracking this KPI will help project managers obtain a clearer understanding of their team’s performance.”
9. Schedule variance
观看的另一个至关重要的KPI是时间表差异，因为这可以告诉您您的项目是否领先还是落后于计划。
“One important KPI that Project Managers should set and keep track of is the Schedule Variance (SV).” says凯文·米勒（Kevin Miller）。“This metric is an indicator of if the project is ahead or behind schedule. It gives the project manager an accurate picture of the progress which is a vital element of running a successful project. It helps to ensure that you stay on budget and have enough resources to complete the job.
Schedule Variance is also part of managing stakeholder expectations. It provides insight and figures to provide stakeholders to either assure them the project is running smoothly or give context as to why changes are needed to address a delay.”
10.项目速度
如果您的团队在冲刺中工作，这一点尤其重要。
“Velocity measures the quantity of work completed in a sprint and gives teams an idea about how much work can be done in the next sprint,” says Sergei Moskvin ofOrangesoft。“A flat velocity is better than one trending down, but unless there’s nothing to improve in the teamwork, the velocity trend should be up over time.”
Max Benz ofremote-job.netsays, “Knowing how much the project is expected to cost and when it will be completed is a good indicator of whether or not the project will be successful. It also helps with budgeting for future projects as well as meeting overall financial goals in a business.”
You can compare these estimates to the actual project cost.
12. Return on investment (ROI)
When you know your costs, this makes it easier to evaluate if the project had a positive or negative ROI.
“一个绝对必要的KPI跟踪是Return On Investment (ROI)”马辛·斯托尔（Marcin Stoll）说蒂迪奥。“It is the crown of all other metrics, measuring the overall financial worth of a particular project related to its cost. ROI calculations can help the company to understand if a project will result in a positive payback for the company, estimate financial value, and compare to the other planned projects. Figuring out whether to start a project should go hand in hand with continuously measuring ROI to avoid making decisions that will result in losses.”
蒂姆·萨顿（Tim Sutton）CoffeeGeek TVagrees, “The one KPI every project manager should track to monitor the performance of their team is the Return on Investment (ROI) = Net Profits/Costs * 100.
It shows how well the project is generating profits from the cost of input that’s invested. The costs can include labor costs, physical resources, and overhead.
经理应在整个项目中监视和分析这一数字，以注意投资投资变化的影响。”
13. 360度反馈
360度的反馈可以帮助您确定团队是否共同努力并互相尊重。
“ 360度反馈对于衡量和了解您的团队如何实现其个人和团体目标至关重要。”R3SET。“This anonymous feedback comes from those working around the employee. Typically, they’re managers, teammates, and direct reports. The data you collect should be both quantitative and qualitative. This means the questions can range from how well the team member prioritizes their workload and meets deadlines to whether they embody the company values. 360-degree feedback also offers employees the opportunity to evaluate themselves.
While it’s not always easy to trust in this process, its goal is to solicit constructive feedback and actionable insights. A well-structured 360-degree review helps team members know what actions to take to improve their performance and ensures that each employee’s daily activities align with the team’s overall goals.”
14. Current development backlog
This admittedly only applies to软件工程师，但这是技术经理可以跟踪的关键KPI。
“For me, the number one KPI that every project manager should mind is the current development backlog,” says Heather Reid ofUkelele Tabs。“这不仅会显示您的团队效率和富有成效的效率，而且还将显示您作为项目经理的有效性。您是否按时完成任务？您是否有任何任务抛在后面，现在需要照顾自己的任务才能使自己重回正轨？这些是需要观察到的重要指标，因此您真的可以知道您是否实际取得了进步并达到目标，还是在假装上班时浪费时间。”
“最重要的KPIto track is customer satisfaction,” says Elizabeth Harrin ofGirlsGuideToPM。“Success is determined by the client and the perception of success is shaped by their experiences throughout the project. In other words, they don’t decide on whether the project is a success at the end, their opinion is formed throughout the life cycle, whether you are using predictive, hybrid or iterative approaches. I think it’s important to track measures that are important to the customer/client. They typically don’t care, in my experience, about whether you have completed all the project management documentation or filed everything correctly, or ticked the box for lessons learned. They judge projects completely differently: by the experience of being part of the delivery team and how they feel they were treated, and by the value of the outcome.”
Jessica MalnikJessica Malnik is a content strategist and copywriter for SaaS and productized service businesses. Her writing has appeared on The Next Web, Social Media Examiner, SEMRush, CMX, Help Scout, Convince & Convert, and many other sites.
