这些帮助文档仪表板通过来自最流行的工具的一些最常见的客户支持KPI和指标进行预先构建。您还可以稍后自定义模板。要开始,只需选择模板,连接数据,您的度量标准可视化将自动填充。
Create your free Databox account
帮助文档仪表板可帮助您评估和衡量支持知识库的有效性。使用此仪表板要了解客户的需求和期望以及如何充分迎合它们。
Also, look out for trends in searches made by customers and update your knowledge base accordingly for internal and external use.
在构建帮助文档仪表板时,重要的是包含正确的指标和KPI。这反过来又可以帮助您确定当前知识库中的差距,了解客户的需求以及如何回应它们,并最终提高他们的经验和满意度。
The most important help documentation metrics you should be tracking are:
使用Databeplay体育appiosBox仪表板设计师那building a dashboard is as simple as connecting a data source, choosing the metrics you need from our Metrics Library, and watching your visualizations populate in seconds. No coding and design skills are required.